Shipping policy

1. Definitions

1.1 "Digital Product" means any intangible good or service delivered electronically, including but not limited to software, e-books, templates, media files, or subscription-based content.
1.2 "Physical Product" refers to any tangible item requiring shipment.
1.3 "Delivery" is deemed complete for:

  • Digital Products: Upon transmission of download instructions or access credentials to the Customer’s provided email or account dashboard.
  • Physical Products: When the carrier provides tracking confirmation (FOB Shipping Point).

2. Digital Product Delivery Terms

2.1 Instant Access

  • Digital Products are available for download in 24 hours upon completed payment.
  • The Customer is solely responsible for:
    • Ensuring compatibility with their systems.
    • Maintaining backup copies; no re-download guarantees are provided.

2.2 No Shipping Involvement

  • Digital Products do not require physical shipment. Any claims of "non-delivery" must be resolved via the Seller’s support system within 7 days of purchase.

3. Physical Product Shipping Terms

3.1 Variable Shipping Arrangements

  • Shipping costs, timelines, and methods for Physical Products are not included in the base price unless explicitly stated.
  • Customers must contact Seller prior to purchase to:
    • Confirm shipping fees (which may vary by location, weight, and carrier).
    • Discuss expedited or insured shipping options (if available).

3.2 Risk of Loss

  • Title and risk of loss pass to the Customer upon handoff to the carrier.
  • Seller is not liable for:
    • Delays caused by carriers, customs, or force majeure events.
    • Damage during transit (claims must be filed by Customer with the carrier).

4. Customer Obligations

4.1 Accurate Information

  • Customers must provide:
    • A valid email for Digital Products.
    • Correct shipping address for Physical Products; errors may result in additional fees or lost items.

4.2 Timely Action

  • For Digital Products: Download promptly; access links may expire within 14 days.
  • For Physical Products: Respond within 48 hours to shipping inquiries.

5. No Return/Refund Differentiation

5.1 Digital Products: All sales are final (see Section 2.1).
5.2 Physical Products: Return eligibility (if any) will be specified case-by-case during shipping discussions.

6. Global Compliance & Liability

6.1 Jurisdictional Variance

  • Physical Product shipping may be restricted to certain countries due to:
    • Export controls (e.g., ITAR, EAR).
    • Local customs regulations (additional duties are Customer’s responsibility).

6.2 Force Majeure

  • Seller is excused from delays caused by:
    • Natural disasters.
    • Governmental actions.
    • Supply chain disruptions.

Enforcement Clauses

  • Digital Default: Failure to download does not constitute non-delivery.
  • Physical Product Disputes: Must be reported within 5 business days of tracking-confirmed delivery.
  • Governing Law: Disputes subject to Goa, Panjim, India laws.